1. Ordering and Payment:
Order Confirmation: Once you place an order with us, you will receive an order confirmation email. This email will contain details of your order, including items purchased and shipping information.
Payment Methods: We accept PayPal, VISA, and Mastercard. Your payment information is secure, and we do not store any credit card details.
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2. Shipping and Delivery:
Processing Time: Orders are typically processed within 1-2 business days. Processing times may vary during peak seasons.
Shipping Methods: Choose from various shipping options during checkout, including standard and express shipping.
Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your shipment.
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3. Returns and Exchanges:
Return Policy: Returns can be made on eligible items if the item is kept in the original condition. We offer a 15-day return policy - this excludes custom-designed boards.
Exchange Process: If you wish to exchange an item, please contact us through the contact page.
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4. Refunds:
Refund Eligibility: Refunds are issued for eligible items returned within the specified return period. mentioned above.
Refund Processing: Once we receive and inspect your returned item, we will initiate the refund process. Refunds are typically processed within 2-4 days.
5. Customer Support:
​Contact Us: If you have any questions, or concerns, or need assistance. Please contact us using the contact page.
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More information and questions are answered on the f.a.q page.
Shipping information and details are available on the shipping page.